Your digital
experience makeover kit
Everything you need to evolve your brand communication to meet the modern customer's digital experience expectations
Platform highlights
Modernize and simplify experience for your customers
Plug-n-play modules. Get started quickly. Scale as you go along.
Pay only for what you use. No setup fees. No surprises!
Hosted on AWS. All your data is encrypted using 128-bit AES encryption
Always a call, message or mail away. Everyone is a premium customer!
Personal training sessions tailored specific to your industry.
Works with all your existing IT systems and 3rd party applications.
Add a conversational layer to your brand interactions
Our conversational plugins help you easily connect your business to popular messaging and voice channels like WhatsApp, Messenger, WebChat, and Voice Assistant channels like Alexa, Siri and Google Assistant.
Conversations enable the simplest way for your customers to connect with your business to access information, make purchases and get support.
Learn about your messaging gatewayLearn about our voice gatewayWorld's first digital card (DX) for customer experience
Give your customers the convenience of accessing all your brand experience touch points and services in a single place. An interactive experience card desgined for your millennial consumers who crave simplicity and ease of access in everything that they do today.
Its a new way to improve the ownership experience for your customers.
Learn about Digital Experience Card
Intelligent super agents that support your customers 24/7
Providing customers with instant responses, answering basic questions, helping with lifecycle recommendations that improve the product journey, and resolving complaints quickly are all reasons that chatbots provide an elevated customer experience.
Use our custom bots to make everything available to your customers in an instant.
- Answer Bot
- Recommendation Bot
- Voice Bot
The brain behind your brand's customer experience
A good understanding of the customer or customers is the first step toward an excellent customer experience, and leveraging Artificial Intelligence (AI) with Natural language Processing (NLP) helps accelerate this understanding.
Understand the intent behind your customer's queries, analyze their sentiments and provide focussed responses that make your digital interactions as natural as a human to human conversation.
Seamless integration with all your business applications
We want you to leverage our platform with minimal changes to the way you work, hence we have made it easy to blend with your existing IT systems.
NHANCE NOW integrates smoothly and securely with all your business applications. Sync data, import and export content effortlessly between systems to simplify and improve every experience interaction.
Machine learning to generate deep user insights
Our deep learning technology is baked into our platform and mobile channels to generate actionable user analytics. Learn about user preferences, engagement metrics, & demographical data.
You can leverage the information to build customer profiles, deliver real time contextual messages, anticipate customer needs and automate key actions based on specific events thereby improving the overall experience.
Scale will be the least of your worries as you grow
Our architecture is optimized to handle scale as your business grows. We are hosted on AWS and use a host of other technologies to help you scale dynamically, maintain industry standard uptimes and maintain operational efficiency at increased load.
We manage the entire technology backbone so that you can focus on growing your business.
Security
We deploy the best in class security protocols to protect data and application
- Platform hosted on AWS
- Data Encrypted with AES, 128-bit key length
- Data transmission is over SSL
| Basic | Pro | Advanced | Premium | |
|---|---|---|---|---|
| Channels | ||||
| FB | ||||
| App | ||||
| PWA | ||||
| Voice Assistants(Amazon Alexa, Google Assistant, Apple Siri) | ||||
| Telegram | ||||
| Service Partner / Field Force App | ||||
| Integrations | Limited | Limited | Custom Integration | |
| Standard API | ||||
| Customization | Limited | Yes | ||
| Reports | Standard | Standard | Standard + 2 Custom Report | Standard + 2 Custom Report |
| Menu Based Bot | ||||
| Campaign Manager | ||||
| WhatsApp Notification Manager | ||||
| Languages Supported | 1 | 1 | 1 | Multiple |
| Additional Language Support | ||||
| Address Management | ||||
| Advanced Analytics | ||||
| Activity Reports | ||||
| Service Ticket Management | ||||
| Self Service Content Hosting - Videos / Documents | ||||
| Bot Designer (WhatsApp / FB Messenger) | ||||
| Bot Configuration Manager | ||||
| Recomendation & Workflow | ||||
| Loyalty & Reward | ||||
| Google Location Services with Contact number | ||||
| Events | ||||
| Rule based Alerts & Reminders | ||||
| Notes | ||||
| Hierarchy Management | ||||
| NLP | ||||
| Advanced NLP | ||||
| Custom API Integration & Support | ||||
| Dedicated Hosting | ||||
| Dedicated Account Manager | ||||
| Sandbox Environment | ||||
| Customized Dashboard | ||||
| Data Backup | 1 Month | 3 Month | 12 Month | 36 Month |
| Audit Logs | ||||
| IP Whitelisting | ||||
| S3 - Storage | Upto 100 GB | Upto 200 GB | Upto 500 GB | Upto 10,000 GB |
| Additional Storage | ||||